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All our shipments are carried out with the highest security and under the best conditions to ensure the goods arrive in perfect condition. The specialized carriers selected for transport are SEUR24H for national shipments, UPS for international shipments, and SEUR Frío for those requiring refrigeration. A true guarantee of quality and safety.
Shipping is free on all orders equal to or above the amounts listed below:
Shipping costs for orders that do not meet the above conditions are as follows:
We do not ship to the Canary Islands, Ceuta and Melilla.
Please note that deliveries are only made on business days.
Also, the shipping address must belong to the same market/region where the purchase was made.
Our ultimate goal is to always achieve Excellence, ensuring customer satisfaction at all times. For this reason, we appreciate any feedback regarding dissatisfaction with the product received.
All product returns will be inspected at the factory by our specialized Quality team. Once analyzed, the customer will be informed of the outcome and whether a replacement or new shipment is warranted.
To request a return, please fill out a form stating the reason for the return and include several photos to support the claim. Our Quality team will contact you to coordinate the pickup for analysis.